Jan 29, 2021
My guest today is back for part 2 of a lesson in communication. She is Temperaments expert, and I Said This, You Heard That author, Kathleen Edelman. Her mission is to help people use words that build others up. She teaches that “The words you use are a gift that you give to other people”. That statement should make...
Jan 22, 2021
This is one of my favorite shows because I always look forward to answering questions from you! My team and I love digging in to gather the BEST answers for you. Thank you for always making these shows such a success by submitting your questions!
Today we’re
going to dive into how do you ensure you have the
best...
Jan 15, 2021
What creates excellent customer service experiences resulting in clients becoming passionate fans of your company? What if some simple steps could change a client’s experience with your company from mediocre to magical; would you take them?
Today my lab partner on Scaling UP! H2O is Dennis Snow. Dennis honed over...
Jan 8, 2021
As water treatment professionals, we must continue to expand on our knowledge of the industry. Learning from others in the industry is a great way to do that! One key aspect of the water treatment industry is understanding polymers. Many of us regularly use these products but have no idea how they are created and where...
Jan 1, 2021
Even though most of us were ready for
2020 to be over and never speak its name again, it is essential to
take the time to reflect on the past year and what we learned.
This is something that I love
doing every year no matter what. There were some 
valuable lessons and many challenges we
overcame that we
should all be...